RETURNS
Damages in Transit - Inform Us Within 48 Hours
As per our terms and conditions, all damages in transit must be reported to us within 48 hours of receipt to enquiries@fig1.co.uk. We can then work out the best way to help you or provide a replacement. We therefore ask you to carefully check your order as soon as it arrives.
Unwanted Items - Our 14 Days Return Policy
We understand that sometimes an item arrives and it’s not quite suitable for what you needed it for - no problem. Please email us first at enquiries@fig1.co.uk to discuss the details.
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You have 14 days from receipt to return the item
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Items are returned at your own cost
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Items remain your responsibility in transit - please pack them carefully.
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Please ensure you include your name and address in all returns so we can trace your order.
Our return address if Fig1, 15 Philadelphia Street, Bristol BS1 3BZ.