Damages in Transit - Inform Us Within 48 Hours
As per our terms and conditions, all damages in transit must be reported to us within 48 hours of receipt to firstname.lastname@example.org. We can then work out the best way to help you or provide a replacement. We therefore ask you to carefully check your order as soon as it arrives.
Unwanted Items - Our 14 Days Return Policy
We understand that sometimes an item arrives and it’s not quite suitable for what you needed it for - no problem. Please email us first at email@example.com to discuss the details.
You have 14 days from receipt to return the item
If you are returning over £30 of items we will provide you with a returns label - please email us to request
Returns below £30 are at your cost
Items remain your responsibility in transit - please pack them carefully.
Please ensure you include your name and address in all returns so we can trace your order.
Our return address if Fig1, Unit 9 Gaol Ferry Steps, Wapping Wharf, Bristol BS1 6WE.