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RETURNS

Damages in Transit - Inform Us Within 48 Hours

As per our terms and conditions, all damages in transit must be reported to us within 48 hours of receipt to enquiries@fig1.co.uk. We can then work out the best way to help you or provide a replacement. We therefore ask you to carefully check your order as soon as it arrives.

Unwanted Items - Our 14 Days Return Policy

We understand that sometimes an item arrives and it’s not quite suitable for what you needed it for - no problem. Please email us first at enquiries@fig1.co.uk to discuss the details.

  • You have 14 days from receipt to return the item

  • If you are returning over £30 of items we will provide you with a returns label - please email us to request

  • Returns below £30 are at your cost

  • Items remain your responsibility in transit - please pack them carefully. 

  • Please ensure you include your name and address in all returns so we can trace your order.

Our return address if Fig1, Unit 9 Gaol Ferry Steps, Wapping Wharf, Bristol BS1 6WE.

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