Skip to content

RETURNS

Damages in Transit - Inform Us Within 48 Hours

As per our terms and conditions, all damages in transit must be reported to us within 48 hours of receipt to enquiries@fig1.co.uk. We can then work out the best way to help you or provide a replacement. We therefore ask you to carefully check your order as soon as it arrives.

Unwanted Items - Our 14 Days Return Policy

We understand that sometimes an item arrives and it’s not quite suitable for what you needed it for - no problem. Please email us first at enquiries@fig1.co.uk to discuss the details.

  • You have 14 days from receipt to return the item

  • Items are returned at your own cost

  • Items remain your responsibility in transit - please pack them carefully. 

  • Please ensure you include your name and address in all returns so we can trace your order.

Our return address if Fig1, 15 Philadelphia Street, Bristol BS1 3BZ.

Hello,

We are very sorry, but the browser you are visting us with is outdated and not complient with our website security.

Please upgrade your browser to a modern secure version to view our website.