The website is managed by Mooch Shop Ltd trading as fig1.co.uk. All content of the site is owned and copyrighted by Mooch Shop Limited and any copying or storing of material found on this site for anything other than personal use is prohibited.
Mooch Shop Limited reserves the right to amend these conditions periodically as necessary. Please check for updates if you revisit this site.
14 days approval is offered on all items. Customers wishing to return items should contact us within those 14 days. Customers must contact us prior to return by telephone or email so we can confirm a return is required. During the 14 day period unwanted items may be returned if they are no longer required and a refund for the goods will be given. Please note that we recommend all returns are sent recorded.
If items are faulty we reserve the right to require a picture of the item to be emailed to us. Faulty items should not be returned without prior agreement from us by email. Only if it is agreed in advance that we require the item returned will compensation for return postage be offered on faulty items only.
Availability and delivery charges
All items are subject to availability and although we try only to advertise available items we cannot guarantee items ordered are in stock. We will contact you as soon as possible to arrange an alternative or a refund if items are unavailable. Should there be a delay in fulfilling your order we will make every effort to keep you informed.
Delivery charges may vary depending on items ordered but will be clearly displayed. Delivery charges cannot be refunded. Our acceptance of your order is on despatch of items.
We reserve the right to cancel orders prior to dispatch where we deem necessary.
Breakages in Transit and Damaged Goods
All items must be inspected upon receipt. Breakages in transit and damaged goods must be reported to us within 48 hours of receipt of goods by email to firstname.lastname@example.org. Broken goods must be kept together with the original packaging for 2 weeks incase we or our insurers wish to recover them. Replacements will be offered from stock if available. If not, refunds or replacements direct from our suppliers may be offered as an alternative. We may require an photograph of the broken or damaged item to be sent by email.
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom . We make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Mooch Shop Limited is a UK based company and does not ship outside of the UK. Should you require items sent outside of the UK we recommend that you contact us via our contact us page - in limited curcumstances we may be able to help you find alternative stockists.
We will not disclose information gathered via this website about you to any other organisation without your express permission excepting a legal obligation to do so. When placing orders and creating logins information will be gathered and stored to enable us to process the order and to allow you to log in to the site on return, however this data will be discarded should it become inappropriate to keep it i.e. if you cancel your login. Should you want to know what data we hold about you you are able to contact us through the contact page on this site.
When Can I Expect My Order?
We dispatch all orders the same day if received before 12 noon - after this cut off they are usually dispatched the next day. Orders can take 1-5 days from dispatch unless you chose fast delivery, in which case they should be the next working day. Small parcels are sent by 2nd class post, larger parcels with UKMail couriers.
Did you give us your phone number?
In the rare case that we have a stock problem, the fastest way for us to contact you is by telephone. Our couriers can also keep you updated by SMS message about deliveries. If you forgot to include your phone number then e-mail us.
How Do I Return My Item?
We're sorry if you don't want to keep your item but we understand shopping online means sometimes it is necessary.
Step One - Contact Us
Before your return any item we ask that you always contact us. Under different circumstances there may be better ways to proceed and we don't want you to go to the trouble and expense of packing and returning something before we can find out the best way to help you.
Step Two - Act Quickly
Get in touch with us within 14 days of getting your parcel - this is the time we allow for you to check it over and decide if you want to keep it. If the item is damaged we ask you to report the damage within 2 days of recieving your item.
Step 3 - Damaged Item Take a Snap!
If your item is damaged try and take a snap of the damage - this helps us to decide how best to receive and you can always email it to us at email@example.com
If we've agreed the return with you, you can return it to us to Fig1, 51 St Lukes Road, Bristol, BS3 4RX. Returns are at your cost unless we have agreed beforehand to pay return postage. On occassions with larger items we may arrange collection.
Any Other Comments or Questions
We're always looking for ways to improve - we're a small business with a hard working team. We try to have fair and honest returns policies and to respond quickly and efficiently to any problems. If you have any further comments on your order, please do get in touch with us through our contact us page and we'll try our best to help you quickly and efficiently.